Privacy Policy

Last updated: October 6, 2026

Softener 801 (the Company) operates softener801.com. This policy explains what information we collect, how we use it, and the choices you have. We keep it simple, and we do not sell your personal information.

Information we collect

Information you give us. When you submit a form on our site, such as a request for a free water test or a softener quote, we collect the details you provide, which may include your name, phone number, email address, city, and what you are interested in. We use these only to respond to your request.

Information collected automatically. Like most websites, our servers and analytics tools may record standard technical information such as your browser type, device, approximate location, pages viewed, and the date and time of your visit. This helps us keep the site secure and understand how it is used.

How we use your information

We use your information to respond to your inquiries, test your water and size a softener, schedule installation, salt delivery or service, follow up about your request, improve our website and services, and meet legal or safety obligations.

How your information is shared

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate the site and respond to you, such as the form-delivery service that sends your request to our inbox and website analytics providers such as Google. These providers may use your information only to perform services for us. We may also disclose information if required by law.

Cookies and analytics

Our site may use cookies and similar technologies, including Google Analytics, to understand site traffic and improve your experience. You can control or disable cookies through your browser settings, though some features may be affected.

Your choices

You may ask us to update or delete the information you submitted, or to stop contacting you, at any time, using the contact details below.

Data retention

We keep the information you submit only as long as needed to respond to your request and provide our services, or as required by law, after which it is deleted or anonymized.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Updates will be posted on this page with a new last-updated date.

Contact us

Softener 801
Phone: (801) 433-7000
Web: softener801.com/contact